Warranty Policy

At Ergosift, we design ergonomic solutions to stand the test of time. To ensure your long-term comfort and trust, we’re proud to provide 3-Year Warranty on all our ergonomic chairs and standing desks. Work and sit with confidence—year after year.

Who Is Covered

This warranty is valid for products purchased directly from the Ergosift.com website. For items bought throughauthorized third-party platforms, please reach out to the seller’s support team for assistance, or providevalid proof of purchaseto qualify for limited warranty coverage.

What’s Covered

The Ergosift 3-Year Warranty includes coverage for:

  • Manufacturing defects
  • Structural failures under normal usage conditions
  • Mechanical issues not resulting from misuse or unauthorized modifications

Should a covered issue arise, we will supply replacement parts, a product replacement, or another appropriate solution—at no extra cost to you.

Warranty Activation

For purchases made through Ergosift official U.S. website,warranty activation is automatic.

What’s Not Covered

The following are not covered under our warranty:

  • Intentional damage (e.g., spray-painting, fire damage, water submersion, improper disassembly)
  • Damage resulting from misuse, abuse, or unauthorized modifications
  • Normal wear and tear (including fabric fading, pilling, or natural material variations)
  • Discoloration caused by sunlight, chemicals, ink, or dye
  • Use of non-Sihoo parts or accessories
  • Products shipped outside supported regions via third-party services

Ergosift reserves the right to determine whether damage is due to misuse or falls outside the scope of this warranty.

Filing a Warranty Claim

To submit a warranty claim, please email our support team at Ergosift and include the following:

  • A detailed description of the issue
  • Photos or videos clearly showing the problem
  • Your order number and contact information

Our team will respond promptly and work with you to arrange a resolution.

Need Help?

We’re always here to support you.
If you have questions about warranty coverage or need assistance, reach out anytime at Ergosift@gmail.com.

Frequently Asked Questions

Warranty Activation

How do I activate my warranty?

You can activate your warranty within seven days of receiving your product. If you purchased directly from Ergosift.com website, your warranty is automatically activated—no further action is needed.

Warranty Coverage

What does the warranty cover?

The warranty covers defects in materials and workmanship under normal use, including structural damage and component failures. It does not cover damage resulting from improper use, external factors, or natural wear and tear.

Where is the warranty valid?

The warranty is valid in the countries where our products are shipped. If you use a third-party service to ship the product to other regions, the warranty will be void.

Purchase Channels & Warranty

Which purchase channels are eligible for the warranty?

Products purchased through the Ergosoft website or authorized resellers are eligible for warranty coverage. Products purchased from unauthorized platforms are not covered by the warranty.

Is the warranty transferable?

The warranty is only valid for the original purchaser and is non-transferable. If you sell or give the product to someone else, the warranty will no longer be valid.

Handle Warranty Issues

How do I file a warranty claim?

If you encounter any issues during the warranty period, you can submit a warranty claim form on our website, detailing the problem. Our support team will contact you promptly with a solution.

Do I need to pay for shipping during a warranty service?

During the warranty period, Ergosift will cover the shipping costs for repairs or replacements due to manufacturing defects. For services not covered by the warranty, the customer is responsible for the shipping costs.

Warranty Exceptions

Under what conditions can I return a product?

You can return a product for any reason—discomfort, personal preference, or unexpected fit issues—as long as it’s within 30 days and not intentionally damaged. We want you to feel confident in your purchase.

What condition must the product be in to qualify for a return?

  • Surface finish or color variations caused by exposure to light or temperature changes.
  • Discoloration due to stains, inks, or dyes.
  • Damage from non-standard use, improper installation, or overloading.
  • Surface damage from chemical cleaners.
  • Normal wear and tear, fabric pilling, and natural wood grain variations.