Refund policy

Returns Policy

Worry-Free Return Policy

Your well-being and comfort are our top priority—shop with complete confidence.
At Ergosift, we understand how important the right chair is for your health. Choosing an ergonomic chair isn’t just about appearance—it’s about supporting your body, relieving pain, and enhancing your daily life. We don’t want you to settle for anything less.

That’s why we offer a full 30-day hassle-free return policy. Take your time to experience the difference—with no pressure and no risk. Find your perfect match because your health deserves nothing less.

Here’s how it works:

  • No questions asked: If the chair isn’t right for you—whether it’s comfort, fit, or support—simply send it back. No explanation needed.
  • Customers are responsible for return shipping costs: Return shipping fees must be covered by the customer.
  • Full refund: Once we receive and inspect the returned product, we will promptly issue a full refund.
  • Support every step of the way: Our dedicated customer service team is here to assist you, ensuring a smooth and worry-free return process.

Try your Ergosift chair at home for up to 30 days—risk-free. We believe no one should have to compromise on comfort or live with discomfort. Your journey to better posture and less pain starts here, and we’re with you all the way.

When will I receive my refund?
Once we receive and inspect your returned product, we’ll process your refund promptly—typically within 5–7 business days after inspection.

A note on responsible returns:

At Ergosift, we are committed to delivering a smooth and friendly shopping experience for every customer. Please note, however, that this commitment does not extend to cases of misuse or intentional damage.

Our mission goes beyond simply selling chairs—we aim to make a meaningful social impact. Products returned in good condition are donated to local communities and organizations in need, providing ergonomic support to those who might otherwise lack access.

This donation program embodies our core values of social responsibility and environmental sustainability. By giving products a second life, we help reduce waste and support the well-being of others.

Intentional damage to returned items—such as spray-painting, burning, improper disassembly, or misuse—not only wastes valuable resources but also hinders our ability to aid underserved communities. Such actions are contrary to the values we stand for.

Therefore, if a product is found to be intentionally damaged, the customer will be responsible for all return shipping costs and related fees. Ergosift reserves the right to determine whether damage resulted from misuse.

Please note that for all returns, customers are responsible for covering the return shipping costs.

Additionally, unauthorized resale of Ergosift products undermines trust and voids warranty protection for genuine customers. Ergosift reserves the right to take legal action to protect our community and brand integrity.

A note on responsible returns:

  1. Contact Us: Reach out to us via email at Ergosift. Describe the issue you're facing, and we'll help confirm the best solution.
  2. Return Shipment: Share a photo of your shipment that includes the tracking number. Please note that repair costs may apply if the issue is not covered under warranty.
  3. Inspection: Once we receive the returned product, our team will inspect it to confirm the problem. Be sure to include your contact information (name, phone number, address, and postal code) in your email.
  4. Resolution: We will promptly send out a repaired or replacement product based on the inspection results.