Returns Policy
Worry-Free Return Policy
Your well-being and comfort are our top priority—shop with complete confidence.
At Ergosift, we understand how important the right chair is for your health. Choosing an ergonomic chair isn’t just about appearance—it’s about supporting your body, relieving pain, and enhancing your daily life. We don’t want you to settle for anything less.
That’s why we offer a full 30-day hassle-free return policy. Take your time to experience the difference—with no pressure and no risk. Find your perfect match because your health deserves nothing less.
Here’s how it works:
- No questions asked: If the chair isn’t right for you—whether it’s comfort, fit, or support—simply send it back. No explanation needed.
- Customers are responsible for return shipping costs: Return shipping fees must be covered by the customer.
- Full refund: Once we receive and inspect the returned product, we will promptly issue a full refund.
- Support every step of the way: Our dedicated customer service team is here to assist you, ensuring a smooth and worry-free return process.
Try your Ergosift chair at home for up to 30 days—risk-free. We believe no one should have to compromise on comfort or live with discomfort. Your journey to better posture and less pain starts here, and we’re with you all the way.
A note on responsible returns:
At Ergosift, we are committed to delivering a smooth and friendly shopping experience for every customer. Please note, however, that this commitment does not extend to cases of misuse or intentional damage.
Our mission goes beyond simply selling chairs—we aim to make a meaningful social impact. Products returned in good condition are donated to local communities and organizations in need, providing ergonomic support to those who might otherwise lack access.
This donation program embodies our core values of social responsibility and environmental sustainability. By giving products a second life, we help reduce waste and support the well-being of others.
Intentional damage to returned items—such as spray-painting, burning, improper disassembly, or misuse—not only wastes valuable resources but also hinders our ability to aid underserved communities. Such actions are contrary to the values we stand for.
Therefore, if a product is found to be intentionally damaged, the customer will be responsible for all return shipping costs and related fees. Ergosift reserves the right to determine whether damage resulted from misuse.
Please note that for all returns, customers are responsible for covering the return shipping costs.
Additionally, unauthorized resale of Ergosift products undermines trust and voids warranty protection for genuine customers. Ergosift reserves the right to take legal action to protect our community and brand integrity.
A note on responsible returns:
- Contact Us: Reach out to us via email at Ergosift. Describe the issue you're facing, and we'll help confirm the best solution.
- Return Shipment: Share a photo of your shipment that includes the tracking number. Please note that repair costs may apply if the issue is not covered under warranty.
- Inspection: Once we receive the returned product, our team will inspect it to confirm the problem. Be sure to include your contact information (name, phone number, address, and postal code) in your email.
- Resolution: We will promptly send out a repaired or replacement product based on the inspection results.
Frequently Asked Questions
Return Policy
Can I return the product?
Yes! we offer a 30-day hassle-free return policy
What is the return period?
we have up to 30 days from the date of delivery to return your product.
Return Costs & Location
Is the return free, or is there a fee?
We accept returns within the U.S. for products that are not intentionally damaged or misused. Please note that return shipping fees will be the customer's responsibility.
Where should I ship the returned product?
Once your return request is approved, our support team will provide detailed return instructions, including the correct return address and shipping steps.
Return & Exchange Process
What are the steps for returning a product?
Contact us at Ergosift@google.com and let us know why you’d like to return your chair.
Provide a photo of the return package and the tracking number once shipped.
We’ll inspect the returned item upon arrival.
Once approved, you’ll receive a full refund through your original payment method.
What is the process for exchanging a product?
Contact us to describe your issue.
If your chair qualifies for an exchange, we’ll help arrange the return and send out a replacement or repaired part/product after inspection.
Shipping Costs & Tracking
How much is the shipping fee?
Shipping rates will be calculated when you check out. For other regions, please check the respective store's shipping policy.
How can I track my order?
You can track your order through the following link:Tracking. Your tracking number will be provided once your order has shipped.
When will I receive the tracking number after my order ships?
You will receive the tracking number shortly after your order has been shipped, usually within 1-2 business days after placing the order.
Return Conditions
Under what conditions can I return a product?
You can return a product for any reason—discomfort, personal preference, or unexpected fit issues—as long as it’s within 30 days and not intentionally damaged. We want you to feel confident in your purchase.
What condition must the product be in to qualify for a return?
The product should be in reasonable condition, showing normal use. However, products that have been intentionally damaged—for example, spray-painted, burned, dismantled improperly, or submerged in water—do not qualify for return or refund. Customers may be held responsible for associated fees if misuse is determined.
Refund
When will I receive my refund?
Once we receive and inspect your returned product, we’ll process your refund promptly—typically within 5–7 business days after inspection.
How is the refund processed?
Refunds are issued back to your original payment method after the returned product passes inspection. You’ll receive an email confirmation once the refund is completed.
