Shipping Policy
We provide worldwide shipping with region-specific policies. Our US store currently ships only within the continental United States and Canada (outside of special promotions), and shipping costs are calculated at checkout. Orders to Europe and other regions are subject to the respective regional store’s policies.
Delivery timeframes generally include 1–2 business days for order processing and 2–7 business days for shipping. Please note that external factors such as customs clearance, weather events (e.g., hurricanes in the US and Canada), and other unforeseen circumstances may occasionally cause delays. We proactively share updates regarding potential delays on our website.
All orders include tracking. You will receive a tracking number within 1–2 business days after your order ships, which can be used in our tracking portal to monitor shipment progress. We deliver throughout the US and Canada, including remote areas, though delivery times may vary based on location and external conditions.
Shipping fees for the US and Canada are calculated during checkout. For other regions, costs and terms may differ according to each store’s policy.
If your order is damaged during transit or lost, our customer service team will assist you in resolving the issue. You may also modify your shipping address or cancel your order by contacting customer service before it ships.
We are dedicated to delivering your orders safely and on time and appreciate your understanding in case of unexpected delays or issues.
Frequently Asked Questions
Shipping Area
Where do you ship to?
Ergosift US Official Store currently ships to the continental United States and Canada from our local warehouse. For other regions, please refer to the shipping policy of the respective regional store.
Do you deliver to remote areas?
Yes, we deliver to remote areas within the United States and Canada. However, please note that delivery times may be affected by local conditions, such as weather events, and we do not shipped to non-contiguous areas of the U.S.
Shipping Time
How long will it take for my order to arrive?
The delivery time for your order is divided into two parts:
- Processing time: 1-2 business days.
- Shipping time: 2-7 business days.
Please ensure all delivery information is correct to avoid any delays. External factors like customs clearance or local weather events, such as hurricanes, may also affect the delivery time.
Do you offer expedited shipping?
Normally, your order will be delivered within 3-7 days, we offer an expedited delivery option, if you are willing to pay a certain amount (make your selection on the payment page), you can enjoy 2-3 days super fast shipping!
Order Changes
Can I change my shipping address before the order is shipped?
Yes, you can change your shipping address before the order is shipped. Please contact our customer service team as soon as possible to update your details.
Can I cancel or modify my order after it’s placed?
You can cancel or modify your order before it has been shipped. Please contact our customer service team immediately if you need to make changes.
Shipping Costs & Tracking
How much is the shipping fee?
Shipping rates will be calculated when you check out. For other regions, please check the respective store's shipping policy.
How can I track my order?
You can track your order through the following link:Tracking. Your tracking number will be provided once your order has shipped.
When will I receive the tracking number after my order ships?
You will receive the tracking number shortly after your order has been shipped, usually within 1-2 business days after placing the order.
Shipping Issues
What should I do if my order is damaged during shipping?
If your order is damaged during shipping, please contact our customer service team immediately. We will assist you in resolving the issue.
What if my package gets lost?
If your package is lost, please reach out to our customer service team. We will work with the carrier to locate your package or provide a replacement.
