Shipping Policy
Shipping & Delivery (United States)
- Shipping Scope
We currently only support delivery to addresses within the United States.
(P.O. box addresses are not supported.) - Shipping Method & Warehouses
We ship via FedEx Ground and dispatch orders from the nearest warehouse:
- Warehouse 1: 700 Linden Logistics Wy, Linden, New Jersey 07036, USA
- Warehouse 2: 151 Marcellin Drive, City of Industry, California 91789, USA
Our system will preferentially ship from the warehouse closest to your delivery address to help minimize transit time.
- Processing & Transit Time
- Order processing time: 1 business day
- Transit time: Estimated 5–8 business days after dispatch
The above times are estimates; actual delivery times may vary due to the carrier, weather conditions, seasonal peaks, or other uncontrollable factors.
- Shipping Fees
- Standard shipping within the United States: Free (no additional shipping charges at checkout).
- Order Tracking
After your order ships, you will receive an email containing your FedEx tracking number. You can use this number to check the real‑time status of your package and its estimated delivery date. - Address Changes, Cancellations & Exceptions
- If you need to change your delivery address or cancel your order, please contact customer service before the order has shipped.
- If your package is damaged or lost during transit, please contact customer service. We will assist you in communicating with the carrier and resolving the issue as quickly as possible.
We are committed to delivering your products safely and on time. Thank you for your understanding in the event of unforeseen delays.
Frequently Asked Questions
Shipping Area
Where do you ship to?
Ergosift US Official Store currently ships to the continental United States from our local warehouse. For other regions, please refer to the shipping policy of the respective regional store.
Do you deliver to remote areas?
Yes, we deliver to remote areas within the United States . However, please note that delivery times may be affected by local conditions, such as weather events, and we do not shipped to non-contiguous areas of the U.S.
Order Changes
Can I change my shipping address before the order is shipped?
Yes, you can change your shipping address before the order is shipped. Please contact our customer service team as soon as possible to update your details.
Can I cancel or modify my order after it’s placed?
You can cancel or modify your order before it has been shipped. Please contact our customer service team immediately if you need to make changes.
Shipping Costs & Tracking
How much is the shipping fee?
Shipping rates will be calculated when you check out. For other regions, please check the respective store's shipping policy.
How can I track my order?
You can track your order through the following link:Tracking. Your tracking number will be provided once your order has shipped.
When will I receive the tracking number after my order ships?
You will receive the tracking number shortly after your order has been shipped, usually within 1-2 business days after placing the order.
Shipping Issues
What should I do if my order is damaged during shipping?
If your order is damaged during shipping, please contact our customer service team immediately. We will assist you in resolving the issue.
What if my package gets lost?
If your package is lost, please reach out to our customer service team. We will work with the carrier to locate your package or provide a replacement.
